Refund and Returns Policy

Last updated on January 25, 2024

Returns

OUR RETURN POLICY

We don’t offer returns and exchanges, but if there’s an issue with your order, please contact us at contact@kingkat.co.

REFUNDS

Refunds are only offered for wrong or damaged items. Contact us at contact@kingkat.co with photos of wrong/damaged items.

Can I exchange an item for a different size/color?

Currently, we don’t offer exchanges. Refer to our sizing charts in the product description. If an item is mislabeled, contact us at contact@kingkat.co within 7 days.

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Your item must be unused and in the same condition that you received it.
It must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

WRONG ADDRESS

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print-on-demand drop shipper’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

UNCLAIMED

Shipments that go unclaimed are returned to our print-on-demand partner’s facility and you will be liable for the cost of a reshipment to yourself.

Our print-on-demand partner does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

RETURNED BY CUSTOMER

We encourage our valued customers to reach out to us before initiating any product returns.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note that, with the exception of customers residing in Brazil, we do not offer refunds for buyer’s remorse. Returns for products, face masks, and size exchanges are at your discretion and expense.

If you choose to accept returns or provide size exchanges, a new order must be placed at your expense for a face mask or a product in another size.

CUSTOMERS RESIDING IN BRAZIL

Customers in Brazil who regret their purchase must contact our Customer Service within 7 consecutive days of receiving the item. Please provide a picture of the item. The withdrawal request will be evaluated to verify whether the product was used or partially destroyed. In such cases, a refund will not be possible.

Notification for EU consumers

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore our print-on-demand partner reserves rights to refuse returns at its sole discretion.

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [insert your support email here] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.